Returns

 

INTERNATIONAL RETURNS PROCESS:

We do not offer free returns for international orders, and we are unable to refund any import fees that you might have paid. 

To return an item at your own cost, you have 14 days after receiving your item to request a return, and further 14 days to send the item(s) back to our address. 

To start a return, please contact us at contact@karolinevitto.com, with the subject RETURN + YOUR ORDER NUMBER. If your return is accepted, we’ll send you instructions on how to fill customs forms and where to send your package to. Items sent back to us without first requesting a return will not be accepted.

Please fill the packing labels and customs forms according to our instructions. We will not be held responsible for any customs charges, and if they incur, we will deduct them from the amount to be refunded. We recommend that you use a trackable service that insures you for the value of goods that you are returning in the case of loss on the way back to us, and that you keep your tracking number and proof of postage. You will be refunded only when the item arrives back to us, and we are not responsible for any loss in transit. Please scroll to the bottom of the page for refunds processing times.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at contact@karolinevitto.com.

DELIVERY REFUSALS:

If you have refused delivery on your item, we are unable to process a full refund. To be partially refunded, you need to notify us that you have refused delivery within 3 days of doing so. You will be refunded only when the item arrives safely back to us, and we will deduct any extra shipping charges from the original amount to be refunded. We are not responsible for any lost packages and can only process your refund when the item arrives back to us. 

Please note all EU orders are now subject to customs charges. Make sure that you account for that when making your purchase.

UK RETURNS PROCESS:

We offer free returns within the UK territory. We have a standard UK return policy, which means you have 14 days after receiving your item to request a return, and further 14 days to send the item(s) back. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@karolinevitto.com, with the subject RETURN + YOUR ORDER NUMBER. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please keep your tracking number and proof of postage, otherwise your refund may not be processed.

You can always contact us for any return question at contact@karolinevitto.com.

 

FOR ALL ORDERS:

Damages and issues
Please contact us immediately if the item you received is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, or made-to-measure items. Please get in touch if you have questions or concerns about your specific item.

 

Sales + Gift cards
Unfortunately we cannot process returns on items on sale or gift cards.

 

Exchanges
We can only process returns + refunds and at the moment we are unable to process exchanges.

Refunds Processing Times
We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.